I’ve registered. What actually happens now?
Mostly: not much, for a while. That is normal, and it is the thing nobody tells you. Here is the whole process, how long each stage takes, and exactly what you have to do at each one.
You answer the eligibility questions honestly — dates, products, whether you were a customer. Guessing helps nobody, least of all you.
We record your answers and your consent, timestamped.
Nothing, usually. If we cannot match something we will email you once and ask.
Identity checks, duplicate screening, and a check that you actually fall inside the class.
Wait. If they need a document — an old agreement, a statement — they will ask, and a DSAR can usually get it.
We hand over your registration and consent record. From here the firm, not us, runs your claim.
This is the long, quiet part. You do not need to chase it, and nothing has gone wrong.
We pass on every update the firm gives us. If there is genuinely no news, we would rather tell you that than invent some.
Read what you are sent properly. If there is a settlement, there may be a choice for you to make.
Explain what the outcome means in plain terms — including if it means nothing for you.
This is the only point where you will ever be asked for bank details, and only after a court has approved the distribution.
Tell you what to expect, and confirm whether a request for your details is genuine.
Silence doesn’t mean something went wrong.
Stage four can last years with nothing to report. Cases are slow by design — disclosure alone can take a year. If we go quiet it is because there is genuinely nothing to say, and we would rather say that than pad your inbox.