Terms and Conditions

1.1 This website is operated by LegalClaimPro Limited ("LegalClaimPro", "we", "us", "our"), a company registered in England and Wales.

• Company number: 16907238
• Registered office: Unit 9, 599 Woolwich Road, London, England, SE7 7GS
• Address for correspondence: 4 Hopyard Studios, 13 Lovibond Lane, Greenwich, London SE10 9FY
• Email: hello@legalclaimpro.com
• Information Commissioner's Office registration: ZC158001

We do not operate a telephone line. Everything we do is in writing, by email or post, so that you have a record of it and so do we.

1.2 We are not a law firm. We are not authorised or regulated by the Solicitors Regulation Authority, and we are not authorised by the Financial Conduct Authority. We do not carry on regulated claims management activity, and clause 3.3 sets out the claim types we do not deal with for that reason.

1.3 Nothing on this website, and nothing we say to you, is legal advice. We do not act for you, we do not represent you, and no solicitor–client relationship arises between you and us. Communications between you and LegalClaimPro are not protected by legal professional privilege.

1.4 A term we use throughout. Group claims are not always run by a law firm alone. Where we refer to a claim organiser, we mean an organisation that is formally responsible for organising or administering a group claim but which is not the law firm acting in it — for example a class representative, or an organisation set up to administer a claim on behalf of the group. It does not mean a litigation funder, and it does not mean a claims management company: we do not introduce claimants to claims management companies. Whichever kind of organisation is involved, we will always name it before we pass on your details. Our Privacy Policy and Complaints Policy use this term in the same way.

2.1 These terms govern your use of our website and the service we provide when you submit your details to us. When you submit your details, we will ask you to confirm that you agree to these terms — you do not have to, but we cannot provide our service if you do not.

2.2 These terms should be read together with our Privacy Policy and Cookie Policy, which explain how we use personal information and cookies, and our Complaints Policy, which explains how to complain and what we will do.

Our Complaints Policy forms part of these terms, so the commitments in it are ones you can hold us to. The Privacy and Cookie Policies are not contractual terms — they tell you how we handle your information, and your rights in relation to it come from data protection law rather than from this agreement.

2.3 We may change these terms from time to time — for example, to reflect changes in the law or in how our service works. We will post the updated terms on this page and change the "last updated" date. Where a change materially affects you and we hold your contact details, we will tell you by email before it takes effect. The terms that apply are those published when you submit your details to us.

2.4 Our service is for people aged 18 or over who are resident in the United Kingdom. We are not able to assist claimants resident elsewhere.

3.1 We only publish information about, and only introduce claimants in relation to, group claims of the following kinds:

• competition claims, including collective proceedings in the Competition Appeal Tribunal;
• data protection and privacy claims, including group claims following a data breach;
• product safety and product liability claims; and
• environmental claims.

3.2 If we begin covering an additional type of claim, we will update this clause before doing so.

3.3 We do not deal with the following claims, and we will not take your details or introduce you in relation to them:

• personal injury claims, including road traffic accident and medical negligence claims;
• claims about financial services or financial products — this includes motor finance and car finance commission, packaged bank accounts, pensions, mortgages, insurance and mis-sold investments;
• housing disrepair claims;
• employment claims;
• criminal injuries compensation claims; and
• claims for specified state benefits.

3.4 Seeking out potential claimants, or referring claimant details, in relation to the claim types listed in clause 3.3 can amount to regulated claims management activity. LegalClaimPro does not have Financial Conduct Authority permission to carry on that activity, so we do not provide those services. If you contact us about one of these claims we will tell you that we cannot help and, where we can, point you towards somewhere that can:

• for financial services complaints — the Financial Ombudsman Service at financial-ombudsman.org.uk, and the FCA register at register.fca.org.uk to check whether a firm is authorised;
• for a solicitor — the Law Society's Find a Solicitor service at solicitors.lawsociety.org.uk;
• for free general advice — Citizens Advice at citizensadvice.org.uk.

3.5 We will not pass your details to any third party in relation to a claim described in clause 3.3.

4.1 For the claim types listed in clause 3.1, our service has three parts:

(a) Information. We publish information about group legal claims — sometimes called class actions, collective actions or group litigation — that are being brought or considered.

(b) Eligibility check. If you tell us about your circumstances, we compare what you have told us against the criteria set by the law firm or claim organiser running a claim, and tell you whether you appear to meet those criteria.

(c) Introduction. If you appear to be eligible and you ask us to, we pass your details to a law firm or claim organiser so that they can contact you about joining the claim. Before you decide, we will tell you which organisation we propose to pass your details to, and for which claim.

4.2 Our eligibility check is not a legal assessment of your claim. It is a comparison against criteria that someone else has set. It does not mean you have a valid claim, that your claim will succeed, or that you will receive any money.

4.3 We do not decide who joins a claim. That decision is made by the law firm or claim organiser. They may decline to act for you, may ask you for further information, or may close their register before reaching you.

4.4 Registering with us is not the same as joining a claim. You join a claim only when you enter into an agreement directly with the law firm or claim organiser running it, on their terms. Until then you are not a party to anything. In some collective proceedings the group of people covered by the claim is decided by the court rather than by signing up, and registering with us does not put you in that group.

4.5 We are not a party to any agreement between you and a law firm, claim organiser or litigation funder. We have no involvement in the running of your claim, and we cannot answer questions about its progress.

4.6 We do not give any guarantee about the outcome of any claim, the amount of any compensation, or how long a claim will take.

5.1 Our service is free to you. We will not charge you a fee, take a deduction from any compensation you receive, or ask you for payment at any stage.

5.2 We are paid by the law firms and claim organisers we work with. Depending on the campaign, our fee may be a fixed amount for each claimant we introduce, or a share of the fee that the law firm charges when a claim succeeds. Either way, our fee is paid to us by them, not by you.

5.3 Your charges will not be higher because you came through us. The law firms and claim organisers we work with are required, under our agreements with them, to offer you charges, deductions and disbursements no higher than those that would apply if you had approached them directly about the same claim. We do not add any charge of our own.

5.4 The law firm or claim organiser you join will have its own charges. These are typically a success fee taken from your compensation, and are set out in the agreement they ask you to sign. Read that agreement carefully before signing it — it is a separate contract between you and them, and it is where your costs are set. Apart from the parity requirement in clause 5.3, we are not responsible for their charges and cannot vary them.

6.1 You can withdraw from our service at any time and at no cost. To do so, email us at hello@legalclaimpro.com.

6.2 Withdrawing from our service is not the same as unsubscribing from our emails. If you only want us to stop sending you marketing messages, use the unsubscribe link in any message we send, or email privacy@legalclaimpro.com — that stops the marketing and leaves any introduction you have asked for in place. Our Privacy Policy explains the difference between withdrawing from our service, unsubscribing from marketing, withdrawing your consent to us using your information (see clause 8.4), and leaving a claim you have already joined.

6.3 If you withdraw before we have passed your details to a law firm or claim organiser, we will not pass them on.

6.4 If you withdraw after we have passed your details on, we will stop contacting you, but we cannot recall information already sent. You will need to contact the law firm or claim organiser directly to end your relationship with them. We will tell you who we shared your details with and how to contact them.

6.5 Withdrawing from our service does not withdraw you from a claim you have already joined. To leave a claim, contact the law firm or claim organiser running it.

7.1 The information you give us must be accurate, complete and your own. We rely on it to assess your eligibility, and a law firm may rely on it in deciding whether to act for you.

7.2 You must tell us if your circumstances or contact details change in a way that affects a claim you have registered for.

7.3 You must not:

• give us false, misleading or incomplete information, or register on behalf of someone else without their authority;
• register multiple times for the same claim using different details;
• use the website for any unlawful or fraudulent purpose;
• copy, scrape, harvest or systematically extract content or data from the website;
• introduce any virus, malware or other harmful material, or attempt to gain unauthorised access to the website or any system connected to it;
• do anything that damages the website or impairs its availability to others.

7.4 If you breach clause 7.3 we may suspend or stop providing our service to you, and remove your registration. Where we do so we will tell you why, unless doing so would be unlawful.

7.5 Deliberately providing false information in connection with a legal claim can have serious consequences. Depending on the circumstances it may cause the claim to fail, and it may also have criminal consequences.

8.1 We handle your personal information in accordance with our Privacy Policy.

8.2 We will only pass your details to a law firm or claim organiser if you ask us to. Once we do, that organisation becomes responsible for your information in its own right, under its own privacy policy.

8.3 Some group claims involve sensitive information — for example, about your health or your finances. Where we collect this we will tell you why and ask for your explicit consent.

8.4 You can withdraw your consent at any time, and you can ask us to delete your information, by emailing privacy@legalclaimpro.com. Our Privacy Policy explains your rights, when information can be deleted, when we may need to keep it, and how to exercise those rights.

9.1 We do our best to keep the website accurate and available, but we do not guarantee that it will be uninterrupted, error-free, or that the information on it is complete or up to date. Information about group claims changes frequently.

9.2 We may change, suspend or withdraw all or part of the website at any time.

9.3 All content on the website — text, images, logos, design and software — belongs to us or our licensors and is protected by copyright and other intellectual property rights. You may view and print pages for your own personal, non-commercial use. You may not otherwise copy, reproduce, publish, distribute or commercially exploit any part of it without our written permission.

9.4 The website may link to other websites, including those of law firms and claim organisers. We do not control those sites and are not responsible for their content or their handling of your information.

10.1 Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot lawfully be limited or excluded.

10.2 We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

10.3 Except to the extent that your loss results from our own breach of these terms or our own failure to exercise reasonable care and skill, we are not responsible for:

• the conduct, advice, charges or performance of any law firm, claim organiser or litigation funder you are introduced to;
• the outcome of any claim, or the amount or timing of any compensation;
• a law firm or claim organiser declining to act for you, or closing its register;
• loss arising because information you gave us was inaccurate or incomplete.

10.4 Deadlines. We do not monitor limitation periods or other legal deadlines on your behalf, and registering with us does not stop time running. You should obtain independent legal advice if you are concerned about a deadline. We are not responsible for a deadline expiring, except to the extent that your loss results from our own breach of these terms or our own failure to exercise reasonable care and skill.

10.5 We supply our service for domestic and private use only. If you use it for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

10.6 Nothing in these terms affects your statutory rights as a consumer.

11.1 If you are unhappy with our service, please tell us. Complaining is free, and it will not affect how we treat you or any claim you have registered for. Email complaints@legalclaimpro.com or write to 4 Hopyard Studios, 13 Lovibond Lane, Greenwich, London SE10 9FY, setting out what went wrong and how you would like it resolved.

11.2 Unless we have already resolved things to your satisfaction, we will acknowledge your complaint in writing within five working days of receiving it, and give you a full written response within eight weeks. If we cannot respond within eight weeks, we will write to you before the eight weeks are up, explaining why and telling you when you can expect a response.

11.3 Our Complaints Policy sets out the procedure in full — including when we can resolve things straight away, how often we will update you, how to ask for our decision to be reviewed, and what help we can offer if you need it. Where this clause 11 and that policy differ, the policy applies.

11.4 Because we are not a law firm and are not authorised by the Financial Conduct Authority, complaints about our service cannot be referred to the Legal Ombudsman or to the Financial Ombudsman Service. There is no ombudsman scheme covering the service we provide, at any stage.

11.5 If your complaint is about a law firm or claim organiser we introduced you to, it is usually fastest to raise it with them directly — a firm of solicitors must have a complaints procedure, and claim organisers will usually have one too. If you tell us instead, we will pass your complaint to them within five working days and confirm to you that we have done so. Where a complaint is partly about us and partly about them, we will deal with our part and tell you clearly which part that is. Our Complaints Policy explains the escalation routes that may be open to you afterwards, including the Legal Ombudsman where the organisation is a firm of solicitors, and the time limits that apply to them.

11.6 If your complaint is about how we have handled your personal information and you are not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk, by telephone on 0303 123 1113, or by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

12.1 Ending our service. Either of us may end this arrangement at any time. You can withdraw as set out in clause 6. We may stop providing our service to you if you breach these terms, or on reasonable notice for any other reason.

12.2 Transfer. We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. We will tell you if this happens and it will not affect your rights. You may not transfer your rights or obligations to anyone else.

12.3 Severability. If any part of these terms is found to be unlawful or unenforceable, the rest continues to apply.

12.4 Delay. If we do not insist immediately that you do something you are required to do under these terms, that does not prevent us requiring it later.

12.5 Third parties. These terms are between you and us. No one else has any right to enforce them.

12.6 Governing law. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland you can also bring proceedings in the Scottish courts, and if you live in Northern Ireland you can also bring proceedings in the Northern Irish courts.