Privacy Policy

LegalClaimPro Limited is the data controller for the information described in this policy. That means we decide what information is collected and why.

• Company number: 16907238
• Registered office: Unit 9, 599 Woolwich Road, London, England, SE7 7GS
• Address for correspondence: 4 Hopyard Studios, 13 Lovibond Lane, Greenwich, London SE10 9FY
• Information Commissioner's Office registration: ZC158001
• Privacy contact: privacy@legalclaimpro.com

We have not appointed a Data Protection Officer, as we are not required to. Questions about this policy go to the privacy contact above.

Our service is for people aged 18 or over who are resident in the United Kingdom. We are not able to assist claimants resident elsewhere.

This policy covers everything we do with your information — through our website, by email, SMS and post.

Where we refer to a claim organiser, we mean an organisation formally responsible for organising or administering a group claim but which is not the law firm acting in it — clause 1.4 of our Terms and Conditions explains this in full.

This policy does not cover what a law firm or claim organiser does with your information after we introduce you. Once we pass your details on, that organisation decides for itself how to use them and becomes a data controller in its own right. Section 5 explains this, and you should read their privacy policy as well as ours.

Information you give us

• your name, date of birth, address and postcode
• your email address and telephone number
• information about your potential claim — this varies by claim, and might include what you bought, when, from whom, what happened to you, and what loss you suffered
• any documents or evidence you choose to send us
• your contact preferences
• anything you tell us in correspondence, including complaints

Information we collect automatically

• your IP address, browser type and version, device type and operating system
• the pages you visit on our site, when, and how you arrived
• information collected through cookies and similar technologies — our Cookie Policy explains this in full

Information from other sources

• publicly available sources, where we need to verify something you have told us
• law firms and claim organisers, where they tell us the outcome of an introduction

Where we rely on legitimate interests we have considered whether our interest is outweighed by your rights. You can ask us for the assessment, and you can object — see section 9.

Where we rely on consent you can withdraw it at any time. That does not affect anything we did before you withdrew, and section 5 explains what withdrawal can and cannot undo once your details have been shared.

This is the core of what we do, so it is worth setting out plainly.

We only share your details with a law firm or claim organiser if you ask us to. We will tell you which organisation, and for which claim, before you decide.

Once we share, they become responsible for your information in their own right. They are a separate data controller. They decide how to use your information, how long to keep it, and who else to share it with. Their privacy policy governs that, not ours. We are not able to control or undo what they do.

We cannot recall information already sent. If you change your mind after we have shared your details, we will stop contacting you and we will tell you exactly which organisations received your information and how to contact them — but you will need to deal with them directly.

We will not share your details with anyone in relation to a claim type listed at clause 3.3 of our Terms and Conditions. Those are claim types we are not permitted to handle, and we do not pass them on to anyone.

Some claims involve information the law treats as needing extra protection — described as "special category" data. Depending on the claim this might include information about your health, or information revealing your racial or ethnic origin, religious beliefs, trade union membership, sex life or sexual orientation. In a data breach claim it may include whatever categories of information were exposed in the breach itself.

Where we need to collect this, we will:

• tell you why we need it before you provide it;
• ask for your explicit consent — Art. 9(2)(a) UK GDPR; and
• where the information is needed to bring, pursue or defend a legal claim, we may also rely on Art. 9(2)(f).

You do not have to provide it. If you choose not to, we may not be able to assess your eligibility, and we will tell you if that is the case.

We do not collect information about criminal convictions or offences.

Besides law firms and claim organisers, we share information with:

• service providers who act on our instructions — website hosting, our customer relationship management system, email and SMS delivery, analytics, and IT support. They act as our processors, may only use your information as we instruct, and are bound by written contracts;
• advertising platforms, where you have accepted advertising cookies. This lets us show you advertising on other websites and apps and measure whether it works. Some of these platforms also use the information for their own purposes, which their own privacy policies govern. If you do not want this, decline the advertising category on our cookie banner or change it later using the Cookie settings link in our footer — see our Cookie Policy;
• our professional advisers — lawyers, accountants, auditors and insurers, where they need it;
• anyone we are legally required to share with — including regulators, courts, and law enforcement where we are obliged to comply;
• a buyer or successor, if our business or part of it is sold or reorganised. If that happens we will tell you, and this policy will continue to apply to information collected before the transfer until you are told otherwise.

We do not sell your personal information. Where we share information with advertising platforms, it is so that we can show you our own advertising and measure whether it works — we are not paid for it, and we do not pass your claim details to them.

We keep information only as long as we need it. In practice:

At the end of these periods we delete the information or anonymise it so it can no longer identify you. Information may persist for a short time in secure backups before those are overwritten in the ordinary cycle.

You can ask us to delete your information sooner — see section 9. We will do so unless we need to keep it for one of the reasons above, and we will tell you if that is the case and why.

You have the right to:

• be told what we do with your information — this policy
• get a copy of the information we hold about you
• have it corrected if it is wrong or incomplete
• have it deleted, where we no longer need it or where you withdraw consent and we have no other basis
• restrict what we do with it, for example while we check whether it is accurate
• object to processing based on our legitimate interests. You can object to direct marketing at any time and we will always stop
• receive it in a portable format, or have it sent to another organisation, where processing is based on consent or contract and is automated
• withdraw consent at any time, where consent is our basis

To exercise any of these, email privacy@legalclaimpro.com or write to us at 4 Hopyard Studios, 13 Lovibond Lane, Greenwich, London SE10 9FY.

We will respond within one month. If your request is complex we may extend this by up to two further months, and we will tell you within the first month if so. There is no charge. We may ask you for proof of identity before we act, so that we do not disclose your information to someone else.

Four things people often mean by "stop", and what each one does

These are different things, and doing one does not necessarily do the others:

Our eligibility check is partly automated: we compare what you tell us against the criteria a law firm has set, and the initial result is generated by our systems rather than by a person.

That check does not decide whether you can join a claim. It decides whether we introduce you to a firm, and the firm then makes its own decision about acting for you.

If the check says you do not appear to be eligible, that is not final. We will tell you that, on the information provided, you do not currently appear to meet the criteria, and that you can ask us to look again. Email privacy@legalclaimpro.com and a member of our team — a person, not a system — will review the result and respond. You can also give us more information, or correct anything we have recorded wrongly, and we will run the check again.

We do not use your information for profiling beyond this.

We aim to keep your information in the United Kingdom. Some of our service providers process information outside the UK.

Where information goes to a country without UK adequacy regulations, we use one of the safeguards permitted by the UK GDPR — normally the International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses — and we assess the transfer beforehand to satisfy ourselves that your information will be adequately protected.

You can ask us for details of the safeguards in place by emailing privacy@legalclaimpro.com.

We use technical and organisational measures appropriate to the sensitivity of what we hold. These include encryption of information in transit and at rest, access controls so that staff only see what they need, logging of access to claimant records, written contracts with our processors, and staff training.

We keep a procedure for dealing with suspected personal data breaches. Where a breach is likely to result in a risk to your rights we will report it to the Information Commissioner's Office within 72 hours of becoming aware of it, and where the risk is high we will tell you without undue delay.

No system is completely secure. If you think your information has been compromised, tell us immediately at privacy@legalclaimpro.com.

As set out in section 1, our service is for people aged 18 or over. We do not knowingly collect information about children. If you believe we hold information about someone under 18, tell us at privacy@legalclaimpro.com and we will delete it.

Our site links to other websites, including those of law firms and claim organisers. We are not responsible for their privacy practices. Read their privacy policies before giving them your information.

We may update this policy. We will post the new version here and change the date at the top. Where a change materially affects how we use your information and we hold your contact details, we will tell you by email before it takes effect.

We will not rely on your continued use of the website as agreement to a change. Where we need your consent for something new, we will ask for it.

If you are unhappy with how we have handled your information, please tell us first at privacy@legalclaimpro.com — we would rather put it right. Our Complaints Policy explains how we handle complaints, what we will do, and how long it will take.

You also have the right to complain to the Information Commissioner's Office at any time:

• Website: ico.org.uk/make-a-complaint
• Telephone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Complaining to us first does not affect your right to complain to the ICO.