Cookie Policy

Cookies are small files stored on your device when you visit a website. They let a site recognise your device, remember things between pages and visits, and understand how the site is being used.

We also use similar technologies that do the same job in a different way — pixels, tags and local storage. Where this policy says "cookies", it covers all of them.

Cookies set by us are first-party. Cookies set by another organisation through our site — an analytics or advertising provider, for example — are third-party, and that organisation can often recognise your device across other sites too.

When you first visit our site you will see a banner asking about cookies. You can:

• accept all non-essential cookies;
• reject all non-essential cookies — this is as easy as accepting, and it is a single click; or
• choose by category, using the settings option.

We do not set any non-essential cookie before you tell us we may. Strictly necessary cookies are set without asking, because the site cannot work without them.

You can change your mind at any time. Use the Cookie settings link in the footer of any page to reopen your preferences. Withdrawing consent is as straightforward as giving it.

We do not use pre-ticked boxes, and we do not make access to the site conditional on accepting cookies.

Our consent tool is provided by Cookiebot by Usercentrics. It records your choice so we can evidence it, and asks again after 6 months or if what we use changes.

Strictly necessary — these make the site work: remembering what you have entered in a form as you move between pages, balancing traffic across our servers, and protecting against fraudulent submissions. They also remember your cookie preferences. These do not require your consent and cannot be switched off, because without them the service you have asked for cannot be delivered.

Analytics — these tell us how many people visit, which pages they use, how they arrived, and where they run into difficulty. We use this to improve the site. We only use these with your consent.

Functional — these remember choices you have made, such as your preferences, so you do not have to set them again. We only use these with your consent.

Advertising — these record which pages you have looked at so that advertising you see elsewhere is more relevant, and so we can measure whether our advertising works. They are set by advertising platforms, and those platforms can recognise your device on other websites and apps. This includes retargeting — showing you an advertisement for a claim after you have visited a page about it. We only use these with your consent, and if you decline them you will still see advertising, it will simply be less specific to you.

If you would rather not be shown advertising based on a claim you looked at, decline the advertising category on the banner, or change it later using the Cookie settings link in the footer. Nothing about the service we provide changes if you do.

We review this table whenever we change what the site uses, and at least every six months.

Some of these cookies are set by other organisations, who use the information for their own purposes as well as ours. Their own privacy and cookie policies apply to that, and we link to them in the table above.

Depending on the cookie, this may include your IP address, device type, operating system and browser, screen size, the pages you visit and how long you spend on them, how you arrived at our site, and whether you have visited before. Where you have accepted advertising cookies, it also includes which advertisements you have been shown or clicked, and which pages you visited afterwards.

Where this information identifies you, or could be combined with other information to identify you, we treat it as personal information and our Privacy Policy applies. That policy explains your rights, including how to get a copy of what we hold and how to object.

Session cookies are deleted when you close your browser. Persistent cookies stay until they expire or you delete them — the expiry for each is in the table at section 4.

We do not set any non-essential cookie lasting longer than 13 months.

Our banner is the easiest way to manage cookies on our site, but you can also use your browser. Most browsers let you see what is stored, delete it, block cookies from particular sites, or block all cookies.

Browser settings are separate from the choice you make on our banner, and blocking cookies in your browser may stop parts of our site working — including the part that remembers you have already told us your preferences.

You will find cookie controls in the privacy or preferences settings of Chrome, Edge, Firefox and Safari.

We may update this policy when what we use changes, or when the law does. The new version will appear here with a new date at the top. Where a change means we need your consent for something new, we will ask through the banner rather than assuming.

Questions about this policy: privacy@legalclaimpro.com.

If you are unhappy with how we have handled your information you can complain to us at privacy@legalclaimpro.com — our Complaints Policy explains what we will do and how long it will take. You can also complain to the Information Commissioner's Office at any time:

• Website: ico.org.uk/make-a-complaint
• Telephone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF